Charity
Joined-up IT for a joined-up charity
Guildford Action supports people in Guildford who are homeless or vulnerable. MFC IT Services brought its email, files, phones, internet, Wi-Fi and…
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Managed IT support
A service desk your staff can speak with
Day-to-day support for the people who use your systems, with monitoring that catches the problems before anyone notices them.
10 minutes
Typical time to a first response
Every 5 minutes
Automated checks on your systems
15 seconds
Typical time to answer a call
What it covers
Included as standard
- Unlimited remote support For the everyday problems, during your working hours.
- On-site when it needs hands Some things cannot be fixed down a wire, and we come out.
- Proactive monitoring Disks, backups, patching, antivirus and server health, watched continuously.
- Patching and updates Applied on a schedule, tested first, outside your working day where we can.
- Starters and leavers Accounts, licences, mailboxes and kit, set up and shut down properly.
- Asset and licence records What you own, where it is, what it runs and when it falls out of support.
Most IT problems are small, and most of them are urgent to the person having them. Somebody cannot print the thing they need in ten minutes. A laptop will not join the wireless in the meeting room. An account is locked the morning somebody comes back from leave.
Managed support is about those, handled quickly and without a fuss, by people who already know how your systems are put together. Underneath it, monitoring watches the things that give warning before they fail: disks filling up, backups that did not run, updates that did not land, a server running hotter than it should.
How it works day to day
Your staff raise issues however suits them, by phone, by email or through the portal. Everything becomes a ticket so nothing is lost in somebody's inbox, and you can see what has been raised, what is in progress and what was done about it.
We would rather fix the cause than close the ticket. If the same fault comes back three times, the third conversation is about why, not about the symptom.
Work
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What this looks like in practice
Hospitality
Keeping a watchful eye on the riverside
Warren Lodge is a riverside hotel in Shepperton, run alongside its sister, the Best Western Ship Hotel in Weybridge. MFC rebuilt its network and…
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The rest
Also part of what we do
Cloud and infrastructure
Microsoft 365, servers, networks and the wiring between them
The systems your business runs on, designed to suit how you work and looked after so they keep doing it.
What this coversCyber security and backup
Sensible protection, and a restore that has been tested
Practical cybersecurity without the complexity, with backups tested and proven before you need them.
What this coversIT consulting and projects
Advice you can act on, and projects that finish
Planning the changes worth making, costing them honestly, and seeing them through without disrupting the business.
What this covers
Let us take a look
Tell us what is not working.
We will look at what you have and come back with a plan and a price. No obligation, and no sales script.
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Would rather write it down than talk? Send us the details instead
Or call 01252 560 880